SHIPPING
Our Shipping Process
At Xindri, we're dedicated to bringing you a wide variety of quality pet supplies, and we understand that receiving your order in a timely manner is of utmost importance. We’ve streamlined our shipping process to ensure that your items arrive safely and as quickly as possible. Here's what you need to know about our shipping:
Processing Time:
Every order is processed with extra care to meet your specific needs. While we aim to process your orders instantly, it can typically take about 2-3 business days to ensure that your items are prepared to our highest standards of quality.
Shipping Times:
Our standard shipping time ranges from 5-14 business days. We partner with some of the most reliable international carriers to ensure your pets’ supplies arrive in perfect condition and within the stipulated time.
Track Your Order:
We provide tracking information for every order. You’ll receive an email with tracking details as soon as your order is dispatched, keeping you informed about the exact location and estimated arrival of your package.
Customs & Import Taxes:
Orders may need to clear customs in your country. Please note that any delays caused by the customs department in your country are beyond our control. Import duties, taxes, and charges are not included in the item price or shipping cost and are the buyer’s responsibility.
Environmentally Responsible Packaging:
At Xindri, we care for our planet as much as we care for your furry friends. We use eco-friendly packaging that’s designed to get your products to you in pristine condition while minimizing our carbon footprint.
Customer Service:
Our dedicated customer service team is always ready to help you with any questions or concerns you may have regarding your order. Please don’t hesitate to reach out to us at info@xindri.com
Shipping FAQ
**Q: Can I expedite my order?**
A: Currently, we only offer standard shipping. We're always exploring new options and hope to offer expedited shipping in the future.
**Q: How do I know if my order has been shipped?**
A: You will receive a shipping confirmation email with tracking information as soon as your order is dispatched.
**Q: Where do you ship to?**
A: We ship our quality pet supplies globally. However, shipping times may vary depending on your location.
At Xindri, we’re devoted to the well-being of your pets and are always working to optimise our shipping processes for a quicker, smoother, and more efficient delivery experience. We appreciate your patience and are confident that the quality of our products is well worth the wait!
FAQ
Shipping
Do you ship internationally?
Absolutely! We're pleased to offer international shipping, connecting our cherished customers worldwide with our high-quality products.
Can I track my order?
Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or select the ‘your orders’ option here and enter your order number and email address
How Long Will It Take To Get My Package?
Owing to the overwhelming love from our customers, please expect your orders to be delivered within a 2-4 week timeframe.
FAQ
Payment Information
What payment methods are accepted?
We accept an array of payment methods for your convenience, including VISA, Mastercard, AMEX, and PayPal to make your shopping experience seamless.
FAQ
Orders and Returns
When will my order be processed?
We diligently process and dispatch orders from Monday to Friday. Kindly consider additional processing time during holidays and sale seasons. While we don’t ship on weekends, you can expect your order to be shipped within 1-3 business days post ordering.
How Can I Cancel Or Change My Order?
We pride ourselves on swiftly processing your orders. If you need to modify or cancel your order, please reach out within 12 hours of placing it. Due to our quick turnaround time, we’re unable to accept any modification or cancellation requests after this period.
I haven't received my item!
In the rare case that you haven’t received your order within 30 days post-shipping, rest assured, you are entitled to a full refund.
Send us an email at info@xindri.com and we'll be in touch
What about Customs and Tax?
Prices listed are tax-free in GBP. Please note that you might be required to pay applicable duties and taxes as determined by your local customs office upon receiving your order. Unfortunately, we cannot cover these charges or predict potential delays caused by customs processing.
How do I return my order?
Should you need to return an item, please initiate the process by contacting our friendly customer service team at info@xindri.com, and we'll guide you through the steps.
My Item Is Faulty / Damaged / Incorrect
We sincerely apologise for any inconvenience caused. Connect with us immediately with your order number, photographs of the concerned item(s), and any related information. We're committed to resolving your issue promptly.
How Long Will My Refund Take?
Refunds will be facilitated to your original mode of payment. For credit/debit card payments, expect the credit within 7-10 business days post our receipt of the returned item or cancellation request. For any delays, we recommend contacting your bank or credit card company, as it may take some time before the refund reflects in your account.